Roxanne Miller

About Roxanne Miller

A senior officer with over 27 years of banking and finance experience. Demonstrated expertise to identify, mitigate and significantly reduce risk with proven management and budget skills, advanced communication skills with the ability to articulate strategic direction.As a fraud industry professional my knowledge and skills are recognized by peers and members of the law enforcement community. I have the proven ability to foster a culture of recognizing risk, identifying gaps in policies/procedures and responding with appropriate controls.

Experience

1. AVP, Fraud Operations External Investigations Manager

   Santander US

   Apr 2022 — Present · US

   Provide leadership level support and backing for all new process, procedures and policies proposed and enacted by the Fraud Investigations team• Manage a team of fraud investigators as they conduct independent reviews and analysis of suspicious/fraud related activity associated with all products offered including Credit Card, Debit Card, Consumer, Commercial and Mortgage Lending, ACH/Wire, Check and Identity Theft related matters• Lead team to respond to risk events including significant operational errors, external fraud events, litigation, external IT attacks and facilitate partnership with internal theft occurrences• Responsible for facilitation of the Suspicious Activity Reports (SARs) by all investigators• Extensive management level experience supervising employees and administration of coaching/training and disciplinary action when appropriate• Liaison without outside consulting firms for evaluation of all fraud systems related to detection/prevention and investigations to ensure process is comparative if not more robust than peers• Representation at all leadership level risk assessments and management meetings to address questions/concerns associated with policy carried out by Fraud Investigations

Education

• Oley Valley High School

  Business