Roxanne Horning
Software Support Technician, Consultant at Kohl\'s Corporate Support Center
- Role
- Software Support Technician, Consultant at Kohl's
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Roxanne Horning
Worked with Windows Server 2003/2008,XP, Vista, and 7.• SQL Server 2005/2008 and IIS 6.0/7.• Hands on experience with Microsoft Office 2003/2007/2010.• Frequently used VPNs and FTP.• Excelled in installation of programs, managing files, directories, and documents.• Implemented systems to solve problems of hardware and software communications.• Formulated shared folders, Active Directories, group policies, and user accounts.• Membership in a SAP Basis Club (ECC6), maintain a personal SAP (ECC6) cloud for training.
Experience
Software Support Technician, Consultant
Jan 2012 — Present
Provide on-call/after hours support for POS registers Servers digital Esigns - 3,500 per store).• Escalate incidents and worked with on-site IBM technicians to resolve hardware/software issues. • Troubleshoot peripherals, applications, data jacks, switches/patch panel and DHCP/Domain concerns with registers.• Research software debugging errors, followed by working with the development team to resolve issues.• Train and create a positive learning environment that will encourage new employees on development and confidence in their new position.• Monitor and troubleshoot real-time incidents with BMC Remedy IT Service Management and Netcool.• Support onsite technicians for remodeled and new stores.• Manage SQL file apply processes from mid-tier to store servers to ensure correct pricing at registers, rf\'s and esigns.• Perform remote support and configurations with Citrix, VMware and Remoteware environments.
Education
ITT Technical Institute
Bachelor, Information System Security
2008 — 2011
ITT Technical Institute
Associates, Computer Networking
2006 — 2008
Skills
- Technical Support
- Rsa Securid
- Microsoft Exchange
- Symantec Antivirus
- Sql
- Bmc Remedy
- Printers
- Iis
- Computer Repair
- Dns
- Operating Systems
- Tcp/Ip
- Remote Desktop
- Windows
- Wireless Networking
- Network Administration
- Vulnerability Assessment
- Help Desk Support
- Windows Vista
- Dhcp
- Laptops
- Software Installation
- Databases
- Antivirus
- Computer Hardware
- Network Security
- Computer Security
- System Administration
- A+ Certified
- Vmware
- Servers
- Switches
- Routers
- Citrix
- Microsoft Operating Systems
- Vmware Esx
- Microsoft Sql Server
- Networking
- Mcsa
- Troubleshooting
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