Roxanne Cowperthwaite
Professional Learning Specialist @Amplify
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WORK HISTORY
Professional Learning Specialist @Amplify
Delivered high-quality professional development sessions to educators, enhancing their confidence in implementing Amplify\'s Literacy and STEM programs. • Utilized Salesforce Service Cloud to effectively manage customer cases, ensuring timely support and resolution. • Analyzed post-session survey data to provide actionable insights, contributing to continuous program improvement and educator satisfaction.• Maintained an average Net Promoter Score (NPS) of 80, reflecting exceptional client satisfaction and loyalty well above industry benchmarks.
EDUCATION
Bryant University
Bachelor's degree
ABOUT ROXANNE COWPERTHWAITE
I am a Leadership & Organizational Transformation professional with over 15 years of…
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