Roxann King

About Roxann King

Experienced IT and Customer Experience professional with a proven track record focused on execution to meet desired objectives. Extensive experience and background in several broad-based competencies. Demonstrated ability to influence decision makers through productive relationships around the world. Proven ability to successfully manage projects and teams to meet corporate goals. Successfully established a global customer experience community and implemented customer experience improvement frameworks in partnership with global teams. Experienced in creating CX strategy and transforming business models to deliver business outcomes that meet customer needs.Specialties: Project Management | IT Best Practices Consultant | IT Governance | Relationship Management | Strategy Development | Risk Management | Team Leadership | Customer Experience Improvement frameworks and strategy | Digital Business Model transformation | Substantial Global Experience

Experience

1. Director -customer Experience Emerging Markets

   Principal Financial Group

   Jan 2021 — Present

   Leads the Customer Experience organization for international markets of Principal Financial Group. Partners with local teams to advance customer experience vision, strategy and execution leading to business outcomes. Identify opportunities for global leverage and implement effective sharing practices to accelerate progress.

Education

• Truman State University

  bs, Mathematics, Computer Science

  1984 — 1988

Skills

• Requirements Analysis
• Strategic Planning
• Information Technology
• Software Development Life Cycle (Sdlc)
• Financial Risk
• Business Analysis
• Software Development
• Governance
• Sharepoint
• Strategy
• Team Leadership
• Sdlc
• Project Management
• Risk Management
• Management