Roxane Upton
Key Account Manager Cadmus Distribution Group Limited t a Ux Pro @Ux Pro
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WORK HISTORY
Key Account Manager Cadmus Distribution Group Limited t a Ux Pro @Ux Pro
Chelmsford, GB
Managing a portfolio of high-value clients across the networking, CCTV, access control, and VoIP solutions space, representing brands such as Ubiquiti UniFi, MikroTik, Teltonika, Yealink, Grandstream, and more. Achieved 132% of annual sales targets in 2024, driving £2.1 million growth in Key Accounts. Conducted 20+ outbound calls daily and 3–5 client meetings weekly to maintain engagement, develop opportunities, and resolve issues. Monitored and updated leads and projects in ERP/CRM systems (NetSuite/Oracle), providing detailed weekly reports on client activity, opportunities, and SLAs. Led a team of five, overseeing onboarding, training, KPI setting, and performance development. Collaborated cross-functionally with marketing, inventory, and service teams to deliver strategic campaigns and exceptional customer service. Driving proactive sales efforts through market research, competitor analysis, and strategic planning meetings, averaging 20 proactive touchpoints per month.
EDUCATION
Bastion High
National Senior Certificate
ABOUT ROXANE UPTON
With a robust track record in customer relationship management and business development, my approach is characterized by a keen understanding of market dynamics and client needs. My focus is on fostering enduring relationships with key accounts, ensuring their ongoing satisfaction through proactive engagement, and strategic market analysis. The expertise gained from my tenure at Maximize Office Solution has cemented my reputation as a client relations expert, adept at resolving queries, and unlocking new opportunities. The thrust of my mission is to deliver excellence, both in the solutions provided and the customer service experience, always with an eye towards mutual growth and success.
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