Roxane McEuen

About Roxane McEuen

With over a decade of experience leading high-profile, multi-million-dollar technology projects in the Healthcare and Insurance industries, I bring a strategic and results-driven approach to change management and process optimization. My expertise includes driving large-scale transformations within global contact centers, supporting over advocates, and managing external project investments exceeding $30 million.Recognized with multiple star awards for driving multi-million-dollar technology and change management initiatives, my flexible leadership style and unwavering commitment to excellence enable me to deliver meaningful contributions that optimize operational outcomes and advance business goals.

Experience

1. Consumer Experience Lead - Technical Program Management

   Humana

   Feb 2022 — Present · Anchorage, AK, US

   Leadership & Operational ExcellenceLead a high-performing team of contractors and associates, fostering operational excellence and efficiency through strategic planning and effective execution.• Team Support & MentorshipProvide personalized guidance and support to both new and experienced team members, enhancing their proficiency in system navigation, policies, and procedures to improve overall team effectiveness.• Change ManagementSpearhead change management initiatives to ensure operational readiness, facilitating the seamless adoption of new technical capabilities and business processes.• Strategic Roadmap ExecutionDevelop and maintain strategic roadmaps, communications, and presentations for leadership, ensuring transparency and alignment with organizational objectives.• SAFe Agile IntegrationEnhance operational readiness by integrating the SAFe Agile framework, automating features and user stories within Lucid for improved tracking and execution at Humana.• Digital Product ReadinessDesign and implement support strategies for technical and process changes for operational use, educating product teams on EOE’s partnership processes to maximize value for both teams and operations.• Data-Driven Decision MakingTrain and educate users in report building and data analysis across multiple platforms, enhancing their ability to make informed, data-driven decisions.• Stakeholder EngagementGuide stakeholders through data analysis to establish deployment baselines, ensuring that technical solutions deliver value without introducing risks.• Continuous Improvement & InnovationStrategize and implement innovative initiatives to drive meaningful change, contributing to organizational growth and ongoing improvement.• Cross-Functional CollaborationCollaborate with technical and operational leaders to anticipate future needs, optimizing associate and member experiences through proactive solutions.

Education

• Colorado Technical University

  Master of Business Administration (MBA), Project Management

  2014 — 2015

• Colorado Technical University

  Bachelor of Applied Science (BASc), Project Management

  2012 — 2014

Skills

• Project Management
• Access
• Healthcare
• Problem Solving
• Customer Service
• Leadership
• Strategic Planning
• Medicare
• Business Analysis
• Mentoring
• Requirements Gathering
• Insurance
• Information Technology
• Employee Training
• Analysis
• Medicaid
• Microsoft Excel
• Team Building
• Management
• Data Analysis
• Health Insurance
• Managed Care
• Facilitation
• Process Improvement
• Business Process Improvement
• Cross-Functional Team Leadership
• Program Management
• Time Management
• Business Process
• Vendor Management
• Sme
• Microsoft Office
• Visio
• Account Management
• Change Management
• Training
• Sharepoint
• Team Leadership
• Coaching