Roxane Lanfranchi

Customer Implementation Manager @YOOBIC

FR

Manage projects and lead YOOBIC implementation with dedicated clientsGather business, functional, and technical requirements; configure the solution accordinglyLead workshops on best practices (change management, governance, process optimization)Define strategic vision and target model to drive adoption and client satisfactionEnsure daily follow-up on client operations and manage key stakeholder relationshipsIdentify optimization opportunities and proactively address pain pointsDeliver occasional training sessions for key users (admins, executives)

EDC - Ecole des Dirigeants et Créateurs d'entreprises

Master 2, Marketing Management

Creative Academy, Richemont Group Design School - Milan

« Managing Creativity and Design » program

Universidad Mayor

International Business & Marketing

Lycée Montalembert de Courbevoie

Baccalauréat, Série Scientifique