Roxana Garraud
Sr Customer Success Manager @Salesforce
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WORK HISTORY
Sr Customer Success Manager @Salesforce
Paris, FR
Dedicated business development expert, with strong technical expertise, I help Customers to address issues like integration, technical debt, underused functionality, and data hygiene. In other words, I help Customers to run their business better with continuous product expertise and technical guidance, by managing the delivery of the service related tailored to their business’ needs to- Manage complexities- Champion faster issue resolution- Protect customer relationships- Reduce technical risk
EDUCATION
Lycée Théorique Privé "Charles Peguy"
BTS
Université de Provence (Aix-Marseille I)
Master - Physical Geomorphology and Environment Protection
"Gheorghe Sincai" Highschool
Mathematics and Computer Science
University of Bucharest
Bachelor - Physical Geography
Université de Versailles Saint-Quentin-en-Yvelines - ISTY
Master - IT Engineer
SKILLS
ABOUT ROXANA GARRAUD
With nearly 12 years of experience at Microsoft, I am now continuing at Salesforce to develop my expertise in driving customer success and satisfaction across multiple organizations and geographies. I have a proven record of leading customer relationships, delivering business value, and partnering effectively with senior operational and business stakeholders. I have solid, hands-on experience in people management, and operational excellence, and I am always eager to expand my existing skills in a highly collaborative and fast-paced environment.
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