Roxana Finch
Customer Support Leader | Client Experience | Service Operations | Continuous Improvement
- Role
- HR Operations Supervisor - Client Experience at PuzzleHR
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Human ResourcesView LinkedIn profile
About Roxana Finch
I am a high-energy customer support management professional with extensive experience…
Experience
HR Operations Supervisor - Client Experience
May 2024 — Present
Education
University of Massachusetts, Amherst
Bachelor of Arts - BA
Skills
- Project Management
- Contact Centers
- Voip
- Code Division Multiple Access Method (Cdma)
- Managed Services
- Mobile Devices
- Computer Network Operations
- Customer Retention
- Leadership
- Customer Experience
- Call Centers
- Cdma
- Customer Satisfaction
- Training
- Optimization Efficiency
- Wireless Technologies
- Quality & Productivity
- Wireless
- Strategic Initiatives
- Troubleshooting
- Cellular Communications
- Cross-Functional Team Leadership
- Service Delivery
- Technical Support
- Business Analysis
- Account Management
- Collaborative Problem Solving
- Change Management
- Telephony
- Business Process Improvement
- Culture Building
- Product Management
- Voice Over Ip (Voip)
- Team Building
- Management
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