Roxana C.
Operations Manager @Williams Lea
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WORK HISTORY
Operations Manager @Williams Lea
Leeds, GB
As Operations Manager, I oversee two core workstreams, presentation services and administrative support for a global corporate client. I manage a team of five, with responsibility for client relationships, service delivery, and maintaining high standards across all output.I’ve built processes and workflows from scratch, giving the team structure and consistency while enabling us to scale to meet demand. I work closely with the client to anticipate needs and adapt services, balancing quality with efficiency in a high-pressure environment.Key contributions include:Establishing service standards and processes to support both workstreams.Introducing improvements that increased efficiency and reduced rework.Supporting team growth through training, coaching, and development.
ABOUT ROXANA C.
Hi, I’m Rox. I’m an Operations Manager leading two workstreams, presentation services and administrative support, and a team of five. I focus on building strong client relationships and ensuring my team has the processes and support they need to deliver quality work at pace.Over the years, I’ve moved from hands-on client delivery into team leadership and now operations management. Along the way, I’ve built processes from scratch, introduced improvements that made daily work more efficient, and helped team members grow into new roles. Working with clients in the financial sector has shown me how to adapt to different expectations while keeping standards high.I enjoy contributing beyond day-to-day delivery too, whether that’s developing training resources, supporting culture and belonging initiatives, or creating presentations that have been adopted across the company. What motivates me most is building partnerships with clients, helping teams succeed, and making the way we work better.Looking ahead, I’m excited to keep building my operations and client relationship skills, with a view toward future account management opportunities.
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