Roxana Popa
Customer Service Manager @We Secure Limited
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WORK HISTORY
Customer Service Manager @We Secure Limited
Customer Service ManagerIn charge of building and managing the relationship and contracts between the company and its suppliers and vendors. Responsible for being the focal point for the treatment of all contractual issues and also involved in organising and controlling working relationships with these business partners. Duties: Managing expanding high profile customers. Working closely with staff to develop and support a positive personal development. Monthly review of P&L’s and financial performance report based on Controllable and Net profit margins/ratios. Proactive evaluation of customers and clients’ needs Facilitating the re-negotiation of existing contracts via in depth commercial knowledge of the industry. Managing invoices from generation to payment. Ensuring that personnel have access to all Company Policy & Procedure Documentation. Making sure that all procurement and contracting activities are carried out in accordance with legislation & company policy. Monitoring the performance of staff and holding appraisals. Supporting senior managers in the development of risk and policy documentation. Conducting investigations into any technical changes or contractual disputes. Managing contract staff. Providing expert advice to colleagues on any issues that may arise. Promoting equality of opportunity and diversity for all employees. Making amendments to contractual documents. monitoring the performance of contracted services to ensure services are effective
EDUCATION
Regent College London
Bachelor's degree
Regent College London
Higher National Diploma BTEC Level 5
ABOUT ROXANA POPA
We Secure Limited Based in Smethwick, Birmingham, we are an ACS-approved business…
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