Rowena Jingco
Operations Coordinator @Intelcom | Dragonfly
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WORK HISTORY
Operations Coordinator @Intelcom | Dragonfly
Thunder Bay, ON, CA
Organize and track packages, ensuring accurate processing through the system and on-time shipment in coordination with drivers.• Coordinate with operations and delivery teams to resolve shipment delays, address complaints, and ensure customer satisfaction.• Maintain accurate records of customer interactions in the system, identify recurring issues, and escalate complex cases to the manager for resolution.
EDUCATION
Seneca Polytechnic
Supply Chain Management - Global Logistics Graduate Certificate
Mapúa University
Bachelor's Degree, Chemical Engineering
Seneca Polytechnic
International Business Management Graduate Certificate, International Business
ABOUT ROWENA JINGCO
With a strong background spanning Quality, Production, Purchasing, and Supplier Management, I specialize in building systems that enhance performance and compliance. Under my leadership, our organization successfully maintained IATF 16949, ISO 9001, and ISO 14001 certifications, achieving zero customer complaints and exceptional satisfaction scores from key clients. I’m passionate about fostering a culture of continuous improvement through disciplined audits, process optimization, and cross-functional collaboration.As a certified ISO 9001:2015 Lead Auditor and an advocate for continuous improvement, I\'ve integrated quality considerations into manufacturing, ensuring the effective application of core quality tools. Leveraging problem-solving skills and operational knowledge, my role extends beyond compliance to enhancing product integrity in the dynamic field of electronics.After gaining substantial experience and expertise in Production and Quality Management, I decided to broaden my professional horizons and deepen my understanding of the interconnected facets of business operations. To achieve this, I enrolled in Supply Chain Management and International Business Management Graduate Certificate courses. These programs have equipped me with a comprehensive understanding of supply chain dynamics and international business, enhancing my ability to contribute to more efficient and effective business processes.
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