Rowdy J. Hope

About Rowdy J. Hope

Understanding human behavior to better guide business decisions is where I thrive. I seek to lead companies on how to drive success while providing a simple, repeatable and expectation exceeding experience. Where there are gaps and unknown setbacks in enterprise KPIs and the customer/employee experience, I excel at investigating and uncovering plausible causes and leading teams to drive out solutions.Specialties: User Experience, Project Management, Relationship Building, Agile Methods, CRO, Lean Six Sigma, PMP, End User Analysis/Research, User Requirements, Contextual Inquiry, User Needs Determination, Information Architecture, Interaction Design, Prototyping, Product Strategy, Content Analysis, Task Analysis, Research Design, Experimental Design, Heuristic Analysis.

Experience

1. Lead Product Manager & Development- IT

   Cricket Wireless

   Apr 2025 — Present · Atlanta, GA, US

   Recently the IT organization within our side of Cricket Wireless consumed the Product Owner roles formerly in the Sales Operation. With that change came a pivot in my focus. I now sit in a role where I assess, analyze, refine, enhance and drive out the User Experience area of Retail IT. My responsibilities are to create a seamless, simple and effective experience for not just Customers and Sales Advocates, but Sales Leaders and HQ employees as well. I am responsible for driving teams to be user-centric and simplistic in their approach. I am still responsible for developing, managing and optimizing backlogs opportunities, just now through a UX/Human Factors lens. I also sit in a role where I help govern and prioritize the work intake for our development teams. I continue to strive to the goal of delivering products that meet the needs and exceed the expectations of our in store advocates, our cricket wide customers and AR leadership clients.I still help review and prioritize features and stories, but I have shifted my focus much more to identifying business problems that impact the day to day operations, and determining creative solutions to mitigate those issues. As I can, I spend time in the field using ethnographic based methods to observe and ascertain opportunities for digital, hardware and workflow improvement. I then collaborate with other technical solution leads to ensure alignment across products and other areas to align across programs, with the end goal of pushing simplistic fixes to market quickly.

Education

• University of Idaho

  MS, Experimental Psychology: Human Factors

  2010 — 2013

• University of Illinois Urbana-Champaign

  Non Degree Seeking- Master of Business Administration - MBA Specializations

  2017

• Northwest Nazarene University

  BA, Psychology (Scientist/Practioner)

  2006 — 2010

Skills

• Mobile Phone Apps
• Field Work
• Human Computer Interaction
• Business Requirements
• Survey Design
• Experimental Design
• Wireframes
• Persona
• Iteration
• Project Management
• User Personas
• Public Speaking
• User Centered Design
• Mobile Applications
• Task Analysis
• Information Architecture
• Interaction Design
• Rapid Prototyping
• Human Factors
• Agile & Waterfall Methodologies
• User Experience
• User-Centered Design
• Mood Boards
• Heuristic Evaluation
• Wireframing
• Various Platform Testings
• User Interface
• Qualitative Research
• Axure
• Relationship Building
• Research Design
• Usability Testing
• User Experience Design
• Voice of the Customer
• Paper Prototyping
• User Interface Design
• Usability
• User Research
• Human Factors Engineering
• Eye Tracking