Rovin Pv

WORK HISTORY

ABOUT ROVIN PV

SaaS enthusiast Customer Success Professional with 8+ Years of experience. Customer-obsessed attitude while highly focused on process improvement, efficiency and scalability. Passionate about employee career development, company culture and collaboration. Believes in – “Until you know what it takes to achieve success from your customers’ perspective you will just waste valuable time.” My expertise: Customer Success & its Metrics Churn Analysis Expansion Revenue & Referral Client management & Trend Management Escalation & Expectation Management Change Management Consultative approach to Account Management. Account growth, Client Retention & Reducing Churn. Deep customer empathy. Client Escalation & Negotiations Handling Player/coach mentality. Business development. Presales and Post sales Customer Relationship Management Upsell Roles & Responsibilities: As a Team Lead – - Responsible for my team to be well equipped with better tools required to provide world class product experience to the clients- Monitor team trends and client satisfaction through reporting, ticket reviews and client calls- Responsible to develop and implement customer success processes and improvements through detailed knowledge of clients\' business, profiling, trends, survey feedback, case studies and metrics- Work with internal resources such as product, QA, marketing, development and account management to ensure detailed, timely and accurate service to our clients- Always be an active participant in future product feature planning. Team Education, Mentoring and Training Team communicator & process builder I am Enthusiastic, Adaptable, Ambitious, Self-Motivated and Confident individual combined with limitless passion. Fun Loving, Traveller and socialising. Communicate with me: Email: r••••••@gmail.com Contact: 91••••••••71 Consulting Topics: Customer Success and its Metrics, Churn Analysis and its Control, Referral and Reference building, Customer Success Tools, Team Building