Rovin Lowanshi

Experience

1. Payment Specialist

   TaskUs

   Oct 2022 — Present · Indore, IN

   Position Overview:The Payment Escalation Specialist is responsible for handling complex payment issues, disputes, and escalations to ensure timely resolution and customer satisfaction.Responsibilities:Escalation Handling:*Receive and review payment-related escalations from customers, internal teams, or third-party vendors.*Investigate payment issues, disputes, and discrepancies to determine the root cause and appropriate resolution.*Collaborate with relevant departments, such as customer service, finance, and legal, to gather necessary information and documentation.*Ensure adherence to company policies, industry regulations, and customer service standards during escalation resolution.Dispute Resolution:*Analyze and assess payment disputes, chargebacks, or other related issues.*Gather supporting documentation and evidence to substantiate payment decisions and resolutions.*Collaborate with internal teams and external payment providers to initiate and track the resolution process.*Maintain accurate records of dispute cases, including correspondence, actions taken, and resolutions achieved.*Provide guidance and support to customers and internal stakeholders on dispute resolution processes and requirements.Process Improvement:*Identify trends, recurring issues, or areas for improvement in the payment process.*Propose and implement process enhancements to minimize payment escalations and improve efficiency.*Stay updated on industry best practices, regulations, and emerging technologies related to payment escalation and dispute resolution.Reporting and Analysis:*Generate reports on payment escalations, dispute trends, and resolution outcomes.*Analyze data to identify patterns, root causes, and opportunities for improvement.

Education

• Jagran Lakecity University

  Bachelor of Business Administration - BBA

  2015 — 2018

• JAGRAN LAKECITY UNIVERSITY, BHOPAL

  Master of Business Administration - MBA

  2018 — 2020