Rovetta Edwards
NA Services Operations Program Manager at Lenovo
- Role
- Na Services Operations Program Manager at Lenovo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rovetta Edwards
Results-driven Sales Operations Manager with 15+ years of experience supporting professional and managed services sales in virtual and hybrid environments. A self-starter with deep expertise in sales forecasting, revenue analysis, data management, operational planning, and process optimization, applying critical thinking and data-driven decision-making to enable sales teams to achieve strategic objectives. Proven ability to analyze trends, identify gaps, and solve complex operational challenges through scalable, efficient solutions that support revenue growth. Highly effective in cross-functional collaboration, aligning sales, finance, and operations to deliver accurate, actionable reporting and measurable business impact.
Experience
Na Services Operations Program Manager
Sep 2018 — Present · Morrisville, NC, US
Managed operational workflows and process optimization to support sales teams and service delivery, ensuring accurate reporting and follow-through• Coordinated with cross-functional teams on revenue commitments, account alignments, and supply chain priorities• Delivered timely metrics, analysis, and reporting to guide operational and strategic decision-making• Developed guidelines, cadence documentation, and interlock processes to improve cross-team collaboration• Oversaw hybrid operations, demonstrating ability to support both in-person and virtual workflows
Education
Savannah State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
1991 — 1995
Skills
- Leadership
- Customer Relationship Management (Crm)
- Business Process
- Enterprise Software
- Program Management
- Channel Partners
- Agile Methodologies
- Solution Selling
- Management
- Team Building
- Microsoft Office
- Sales
- Account Management
- Change Management
- Sales Operations
- Lean Six Sigma
- Customer Service
- Salesforce.com
- Project Management
- Software as a Service (Saas)
- Business Development
- Team Leadership
- Scrum
- Product Management
- Cross-Functional Team Leadership
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