Rouxbee H.

About Rouxbee H.

Proud Highlights: • Flexible individual who thrives in changing environments by…

Experience

1. Virtual Care Queue Management Coordinator

   Kaiser Permanente

   Mar 2022 — Present · Hillsboro, OR, US

   Organize resources to balance incoming phone, video, and chat volumes, out of queue work, and other key operational tasks to support virtual urgent care• Responsible for developing and designing workflow processes, virtual communication systems, and writing training content for the Queue Management Coordinator role• Able to operate various software such as Snag-It, Visio and Lucid chart • Responsible for delivering training and onboarding for new QMC recruits and personnel needing insights to the department• Work closely with Physician Group and Project Management team to provide input and recommendations to improve Get Care Now processes• Assist Dept. Manager in interviewing process, coordinate and schedule staff, and compile Team productivity data and generate reports for performance reviews• Advance use of Microsoft Excel to generate reports and schedules • Subject-matter expert within the DexCare platform and troubleshoot technical issues• Advance user in collaborations software such as Sharepoint and Teams

Skills

• Floral Design
• Customer Service
• Sharepoint
• General Insurance
• Adobe Software
• Graphic Design
• Vital Signs
• Social Networking
• Mediation
• Social Media
• Powerpoint
• Microsoft Excel
• Word
• Critical Thinking
• Team Building
• Management
• Program Development
• Security Operations
• Hmong
• Medical Office
• Project Management
• Customer Relations
• Organization
• Microsoft Office
• Raiser's Edge
• Publisher
• Phlebotomy
• Health Literacy
• Creative Strategy
• Conflict Resolution
• Organizational Development
• Leadership Development
• Chinese
• Photoshop
• Cardiopulmonary Resuscitation (Cpr)
• Wordpress
• Print Production
• Coaching
• Excel
• Espresso