Roushan Kumar
ServiceNow Architect & Technical Manager | Hands-on Lead & Developer | ITOM, CSM, SPM, HRSD, Integration, CMDB, CSDM, Discovery, Service Mapping, Event Management & AI Specialist.
- Role
- Servicenow Architect at Virtusa
- Location
- Sanford, FL, US
- LinkedIn followers
- 500 followers
About Roushan Kumar
ServiceNow Technical Architect & Strategic Advisor 18+ Years’ Experience | 4x Certified (CAD, CIS-ITSM, CSA, DISCO)| IT Transformation ExpertHighly experienced ServiceNow Solution Architect with 18+ years of IT experience and a proven track record of leading end-to-end greenfield and brownfield implementations. Expert in defining platform strategy, architecture blueprints, and governance frameworks for Fortune 500 clients. Deep technical expertise in ITSM, ITOM, CMDB, CSDM, HRSD, SPM, CSM, Discovery, Integration Hub, with extensive experience bridging business objectives with scalable technical solutions. Adept at leading technical delivery teams, managing complex integrations, and driving operational efficiency through CSDM alignment and automation.
Experience
Servicenow Architect
Jul 2024 — Present · Tampa, FL, US
Platform Strategy & Architecture: Acting as the primary Solution Architect for a global banking client, defining the architecture blueprint and roadmap for ITOM and CSM transformation aligned with business objectives.Governance & Best Practices: Established a \"Center of Excellence\"(CoE) to enforce coding standards, security compliance, and architectural governance, ensuring 99.9% availability for critical operations. Participating in and leading architectural governance to ensure solution integrity and the preservation of OOB functionalityComplex Integration Excellence/Leadership: Engineered enterprise-grade data pipelines using Integration Hub to connect ServiceNow with Core Systems, creating a \"Single Source of Truth\" for customer data. Coordinating with external system resources to define and deploy complex integrations (REST/SOAP) and custom APIs.Performance & Risk Mitigation: Architected the lifecycle for instance cloning, patching, and performance tuning, directly managing technical escalations and design decisions.Technical Direction & Mentorship: Providing day-to-day technical direction and mentoring to a multi-disciplinary team of senior developers, and testers.UAT & Hypercare: Leading as a technical point of contact during User Acceptance Testing (UAT) and leading the initial hyper care period post-go-live.Pre-Sales: Collaborating with sales teams to build prototypes and \"Proof of Concept\"(POC) demos.
Education
Indira Gandhi National Open University
Master of Computer Applications (MCA), Computer Science
Skills
- Sql
- Linux
- Hibernate
- Jsp
- Javascript
- Servlets
- Core Java
- Java Enterprise Edition
- Spring Framework
- Mysql
- Struts
- Xml
- Pl/Sql
- Ajax
- Java
- Software Development
- Javaserver Pages (Jsp)
- Hybris
- Spring
- Web Services
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