Roushan Jha
Regional Service Manager - North India & Nepal @Carestream
Signup · Get unlimited contacts
WORK HISTORY
Regional Service Manager - North India & Nepal @Carestream
New Delhi, IN
Currently leading direct business and channel management with 23 partners across North India and 2 in Nepal, driving operational efficiency and customer satisfaction. Managing a team of service professionals, fostering a high-performance culture centered on excellence and client engagement. Strategizing and implementing service protocols to optimize workflows and enhance service delivery.
EDUCATION
Birla Institute of Technology, Mesra
Post Graduate Degree, Biomedical Instrumentation
Asian Institute of Quality Management
Lean Six Sigma Green Belt Certification, Quality Control and Safety Technologies/Technicians
SKILLS
ABOUT ROUSHAN JHA
Healthcare Technology Leader with 17+ years of experience driving radiology and med-tech service delivery, customer success, and operational excellence across complex healthcare environments.I specialize in scaling service operations, strengthening installed-base performance, and building high-accountability teams that deliver measurable outcomes uptime, compliance, customer confidence, and sustainable growth.My leadership approach blends SOP-driven execution, sales & service alignment, and people development, ensuring global strategies translate into reliable on-ground execution, particularly within the Indian healthcare ecosystem.I am known for: • Transforming service delivery models and execution discipline • Improving customer experience across imaging lifecycles • Partnering with leadership to drive long-term value beyond short-term metricsCore Expertise• Radiology & Imaging Systems (CR, DR, Portable, Workflow)• Med-Tech Service Operations & Lifecycle Management• Customer Success, Installed Base & Renewals• Sales Operations, SOPs & Process Governance• Team Leadership, Talent Development & Execution Excellence
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.