Rounik Roy
Senior Consultant - Customer Success @ BeatRoute | Scaling Field Sales & Retail Execution for Brands across India, APAC & EMEA | Ex-Harman, Utsav App
- Role
- Senior Associate - Customer Success (India, Apac & Emea) at Beatroute
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rounik Roy
Welcome to my LinkedIn journey! I\'m Rounik Roy, a dedicated professional with a multifaceted background in technology, leadership, and academia. Education: I earned my B.Tech. from the Institute of Engineering and Management, Kolkata. Excelling academically and assuming leadership roles in various student chapters, I found immense fulfillment in guiding my peers towards success and fostering a collaborative ethos. Academic Achievements: My commitment to knowledge creation is evident through my two research paper publications. I\'ve also triumphed in both college and national-level competitions, showcasing my unwavering dedication to excellence. Sports Enthusiast: Beyond the professional realm, I am an avid marathon participant. The discipline, perseverance, and resilience cultivated in these pursuits seamlessly transcend into both my professional and personal life. Professional Experience: Currently, I serve as a Customer Success Consultant at BeatRoute, bringing my expertise in product management, solutioning and client relations. Prior to this, I had the privilege of contributing to Harman Connected Services Corporation India Pvt. Ltd. as an Associate Engineer, where I delved into the dynamic intersection of innovation and client requirements. Foundation Years: My journey began with a diploma after Class X, laying the groundwork for my future endeavors. Even in those early days, I actively engaged in extracurricular activities, setting the stage for a holistic approach to life.Connect with me to explore how my diverse experiences and skills can contribute to collaborative ventures and innovative projects. Let\'s connect and create a future of possibilities!
Experience
Senior Associate - Customer Success (India, Apac & Emea)
Nov 2025 — Present · Gurugram, IN
Leading multi-industry customer success engagements, aligning stakeholders to measurable business outcomes and driving operational execution from design to go-live.• Translating client goals into scalable process frameworks and best-practice playbooks, improving consistency, governance, and field productivity.• Orchestrating end-to-end implementation programs—requirements, solution design, UAT, training, and rollout—ensuring adoption and value realization.• Partnering with IT, sales operations, and product teams to deliver integrations and workflow automation, improving data quality, system reliability, and decision-making.• Using structured analytics and problem-solving to identify performance gaps, recommend interventions, and track impact through executive-ready reporting and reviews.
Education
Institute of Engineering & Management (IEM)
Bachelor of Technology - B.Tech., Electrical Engineering
Hooghly Institute of Technology
Diploma, Electrical Engineering
Julien Day School - India
I.C.S.E., Science
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