Rounak Dey
Investigations Associate at Amazon | Former Customer Success and Operations Associate | Focused on Customer Trust & Experience
- Role
- Customer Operations Analyst at Pratt & Whitney
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rounak Dey
Customer Success and Operations professional with experience working across…
Experience
Customer Operations Analyst
Mar 2026 — Present · Bengaluru, IN
Managed global customer inquiries and service requests received through email, CRM systems, and other communication channels.2. Investigated and troubleshot customer issues, ensuring accurate documentation and timely resolution.3. Delivered professional and solution-focused responses to maintain high levels of customer satisfaction.4. Collaborated with cross-functional teams to resolve complex cases and support operations across multiple time zones.5. Analyzed customer interaction data and contributed insights to improve service processes and overall response efficiency.
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