Ross Mistretta

About Ross Mistretta

Ross Mistretta is a true IT Versatilist, an uncommon blend of technical strategist, enterprise architect, and transformational delivery leader. His career spans three decades, during which he has led technology modernization across several Fortune 50 companies, building high-performing engineering teams from the ground up while delivering scalable, resilient platforms that align seamlessly with business goals.Beginning his journey in Unix systems administration, Ross rapidly evolved into a recognized authority in Observability, IT Operations Management (ITOM), Site Reliability Engineering (SRE), and large-scale Service Management (SM) transformations. He has spearheaded major platform initiatives at HSBC.com, Express Scripts, and EverNorth (a Cigna Company), where his leadership in architecting telemetry-rich, fault-tolerant environments has reduced downtime, optimized performance, and cut release cycles by as much as 50%.Ross\'s expertise goes beyond the tools he champions, such as New Relic, Splunk, Dynatrace, Nexthink, and ServiceNow. He brings an execution mindset grounded in a deep understanding of platforms like Unix and Windows, enabling him to design Intellectual Property (IP), closing functionality gaps, and deploying automation. This approach accelerates delivery while improving system reliability.With an architectural focus on clarity through observability and a commitment to automation for swift remediation, he helps organizations shift from reactive problem-solving to proactive service resilience.At the heart of Ross’s leadership is his commitment to mentorship, engineering culture, and business-aligned transformation. His influence has extended across consulting firms (Trimax, Melillo), banking (HSBC), healthcare (Cigna), and retail pharma (Express Scripts), building frameworks that are not only technically sound but operationally adoptable.

Experience

1. Chief Technology & Delivery Officer

   Intelli Platforms Inc

   May 2025 — Present · Princeton, NJ, US

   Key Skills & Areas of Expertise• Enterprise Observability Architecture• Service Reliability Engineering (SRE)• IT Operations & Service Management Strategy (ITOM/SM)• Application Performance Monitoring (APM)• Infrastructure Scalability & Capacity Planning• Automated Remediation & Fault Isolation• Technical Debt Rationalization & Platform Consolidation• Cross-Functional Team Building & MentorshipTools & Technology Expertise• APM / Observability Platforms: Splunk, Dynatrace, New Relic, Nexthink• Service Management: ServiceNow• Platform & Infra: Unix Systems, WebSphere Portal• Frameworks: Agile Delivery, DevOps Toolchains, Monitoring Telemetry, Event Correlation Engines

Education

• Don Bosco Technical High School

  HS Diploma, Computer Science

  1982 — 1986

• New Jersey Institute of Technology

  MS, Information Systems Management

  1992 — 1996

• Ramapo College of New Jersey

  BA, Marketing, International Business (Minor)

  1986 — 1990

Skills

• Enterprise Architecture
• Sdlc
• System Monitoring
• Integration
• Program Management
• IT Strategy
• Cloud Computing
• Consulting
• Management
• Vendor Management
• Enterprise Software
• Crm
• Operating Systems
• Data Center
• Leadership
• Software Development
• E-Commerce
• Cisco Technologies
• Software as a Service (Saas)
• Business Analysis
• Virtualization
• Software Development Life Cycle (Sdlc)
• Itil
• Solution Architecture
• Unix
• Business Process
• Saas