Ross McElheny

Customer Success Manager Ii @QA Wolf

Raleigh, NC, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Dec 2025 — Present

Customer Success Manager Ii @QA Wolf

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EDUCATION

N/A

CIMBA

Entreprenuerial Strategy

N/A

Indiana University Bloomington

Bachelor’s Degree, Economics & Telecommunications

SKILLS

FundraisingMarketing StrategySocial MediaOnboardingSocial Media MarketingSlackProspectingEvent PlanningSalesforceMicrosoft OfficeSalesEmail MarketingAsanaSoftware as a Service (Saas)Business DevelopmentPhilanthropyAccount ManagementCustomer ServiceTeamworkYeswareMarket ResearchSalesforce.comCopywritingStrategic PlanningLead GenerationCustomer Relationship Management (Crm)WordpressSEOCold CallingFacebookProject ManagementTime ManagementGoogle DocsLeadership

ABOUT ROSS MCELHENY

Customer Success professional with experience driving adoption, retention, and growth across scaled, corporate, and strategic enterprise segments within leading SaaS organizations. Proven success delivering measurable business outcomes in both product-led and sales-led environments—building customer lifecycle programs, executive engagement frameworks, and scalable success motions. Known for bridging technical and business strategy to improve ARR retention, expansion, and customer value realization.Core Competencies: Customer Lifecycle Management • Executive Alignment • Strategic Account Growth • Digital / Scaled CS • Product-Led Growth (PLG) • Value Realization • Customer Health Analytics • Renewals & Expansion • Cross-Functional Collaboration • QBRs / EBRs

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