Ross McElheny
Customer Success @ QA Wolf
- Role
- Customer Success Manager Ii at QA Wolf
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ross McElheny
Customer Success professional with experience driving adoption, retention, and growth across scaled, corporate, and strategic enterprise segments within leading SaaS organizations. Proven success delivering measurable business outcomes in both product-led and sales-led environments—building customer lifecycle programs, executive engagement frameworks, and scalable success motions. Known for bridging technical and business strategy to improve ARR retention, expansion, and customer value realization.Core Competencies: Customer Lifecycle Management • Executive Alignment • Strategic Account Growth • Digital / Scaled CS • Product-Led Growth (PLG) • Value Realization • Customer Health Analytics • Renewals & Expansion • Cross-Functional Collaboration • QBRs / EBRs
Experience
Customer Success Manager Ii
Dec 2025 — Present
Education
CIMBA
Entreprenuerial Strategy
Indiana University Bloomington
Bachelor’s Degree, Economics & Telecommunications
Skills
- Fundraising
- Marketing Strategy
- Social Media
- Onboarding
- Social Media Marketing
- Slack
- Prospecting
- Event Planning
- Salesforce
- Microsoft Office
- Sales
- Email Marketing
- Asana
- Software as a Service (Saas)
- Business Development
- Philanthropy
- Account Management
- Customer Service
- Teamwork
- Yesware
- Market Research
- Salesforce.com
- Copywriting
- Strategic Planning
- Lead Generation
- Customer Relationship Management (Crm)
- Wordpress
- SEO
- Cold Calling
- Project Management
- Time Management
- Google Docs
- Leadership
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