Ross Garretson
- Role
- Vice President, Customer Experience at Hunter Douglas, Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Ross Garretson
As a dynamic and results-driven leader with over 20 years of experience driving global…
Experience
Vice President, Customer Experience
Jan 2015 — Present
I am responsible for the Customer Experience function at Hunter Douglas North America - improving and expanding the relationships of our distribution partners and end consumers. CX at HDNA includes Customer & Technical Support, Partner Communications, Learning & Development, Field Services, and CX Systems/ UX Design.
Education
Gettysburg College
B.A., Business Management
1995 — 2000
Drexel University's LeBow College of Business
Master of Business Administration (M.B.A.), General Management
2007 — 2009
The Wharton School
Certificate, Global Human Capital Leadership
2009 — 2009
Skills
- Team Building
- B2b
- Negotiation
- Sales Management
- Customer Service
- Retail
- Account Management
- Salesforce.com
- Cross-Functional Team Leadership
- Change Management
- Forecasting
- Marketing Strategy
- Process Improvement
- Sales
- E-Commerce
- New Business Development
- Leadership
- Operations Management
- P&L Management
- Management
- P&L
- Customer Experience
- Strategic Planning
- Marketing
- Product Management
- Crm
- Sales Operations
- Strategy
- Program Management
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