Ross Richardson
Director of Product Management @Zoleo
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WORK HISTORY
Director of Product Management @Zoleo
Toronto, ON, CA
ZOLEO is a solution for both consumer and business users who travel into remote areas and require a means to communicate and to stay safe. It combines a device providing satellite connectivity and a mobile app. It is available across North America, Europe, Australia and New Zealand.• Develop and execute on product strategy to drive net subscriber growth, ARPU, and profitability• Oversee app features and roadmap, app development, UX / UI design, partner integrations via SDKs and APIs, self-serve experience, and subscriptions and billing• Lead the enhancement and optimization of location, messaging, and safety services to solve consumer and business customer requirements
EDUCATION
Wilfrid Laurier University
Honours Business Administration
York University - Schulich School of Business
MBA
ABOUT ROSS RICHARDSON
Cross-Functional Leadership | Product Delivery | Product Positioning and Value Proposition | Product Usage Growth | Churn Reduction | Pricing | Customer Insights | High Performing Teams I am a seasoned Director of Product Management with an extensive background defining, delivering, and managing enterprise grade products and service platforms, combined with a background in mentoring and advising startups, currently with the MaRS Discovery District. In my years launching new products and managing existing portfolios, I have driven product delivery through difficult launch challenges from beginning to end while meeting strict quality criteria, cleaned up problem product portfolios, and grown recurring revenue and usage exponentially. I zero in on product issues and drive action to dramatically reduce churn.Although I have worked in enterprise environments, I work effectively and nimbly with small teams through clear decision criteria, gaining clarity and alignment around priorities, driving meaningful engagement across technical, sales and business stakeholders, and via clear and consistent communication of product roadmaps, priorities and progress against aligned milestones and objectives. Key skills:Strategic Planning | Product Roadmap | Product Life Cycle | Go-to-market | Software Development Life Cycle | Agile | Mobile | Subscription Services and Metrics | Product Analytics | Budgeting and Business Cases | Cross-Functional Leadership and Influence | Hiring, Coaching and MentoringContact me at
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