Ross Andler

Patriots Member Services Manager @Kraft Sports + Entertainment

Boston, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Patriots Member Services Manager @Kraft Sports + Entertainment

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Foxborough, MA, US

Lead retention, communication, and service efforts for the entire Patriots Season Ticket Member base resulting in a 95+% retention rate for 20••••26 NFL season #1 across the company in upsell and expansion revenue in 2024, generating an additional $5.5M in revenue Coach direct reports to exceed service standards in order to directly impact and increase ticket member satisfaction and Net Promoter Score Oversee member communication outreach efforts to Season Ticket Member and Waitlist Member base while working cross-departmentally with Business Intelligence and Email Marketing teams

EDUCATION

2012 — 2016

Isenberg School of Management, UMass Amherst

Bachelor’s Degree, Sport Management

SKILLS

LeadershipPublic RelationsPress ReleasesSportsBloggingCommunity OutreachManagementCoachingSocial NetworkingSports Management

ABOUT ROSS ANDLER

New England Patriots Member Services Manager

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Ross Andler — Patriots Member Services Manager at Kraft Sports + Entertainment in Boston, MA, US | Unifers