Ross Ackerman
- Role
- Sr Director, Customer Experience Analytics & Enablement at NetApp
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ross Ackerman
Data analytics, AI, GenAI, and enablement team leader with a focus on customer and…
Experience
Sr Director, Customer Experience Analytics & Enablement
Jun 2020 — Present
Accountable for and succeeding in delivering insanely great customer experiences using data, predictive analytics, and automation. • Leading the team that derives value from NetApp AutoSupport; hundreds of thousands of devices that send billions of telemetry observability data points daily to NetApp\'s Big Data platform Active IQ to enable observed, predictive, prescriptive, and automated business outcomes for customers, partners, sales, marketing, and technical support teams. • Responsible for the fantastic team members that make the magic happen. • Accountable for ROI driven outcomes across the entire customer lifecycle with propensity identification, predictions, and prescriptive and automated next best action for customers, marketing, sales, and technical support teams. • Leading a global organization of managers and team members of data scientists, data engineers, data analysts, full stack software developers, product owners, and SRE that ideate, iterate, maintain, and support to solve the most important business challenges on a foundation of data, analytics, automation, and integrations.
Education
UNH Peter T. Paul College of Business and Economics
Bachelor of Science, Information Systems Management
University of California, Berkeley, Haas School of Business
Executive Certificate, Artificial Intelligence
MIT Professional Education
Executive Certificate, Agentic AI
The Wharton School
Executive Certificate, Business Analytics
Regent's University London
International Business
Skills
- Nas
- Fibre Channel
- Data Center
- Storage Area Networks
- IT Strategy
- Cluster
- Brocade
- Solaris
- Enterprise Storage
- Sdlc
- Microsoft Certified Professional
- Servers
- Cloud Computing
- Network-Attached Storage (Nas)
- Storage Area Network (San)
- Raid
- Storage Architecture
- San
- Nfs
- Netapp
- High Availability
- Storage Management
- Virtualization
- Hyper-V
- Vmware Esx
- Operating Systems
- Deduplication
- Storage Virtualization
- Vsphere
- Vmware
- Storage Solutions
- Iscsi
- Storage
- Rhel
- Pre-Sales
- Disaster Recovery
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.