Ross Wood
RVP, Customer Success at Impact
- Role
- Rvp, Customer Success - Agency at impact.com
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
Experience
Rvp, Customer Success - Agency
Apr 2022 — Present
Leads the Enterprise Customer Success organization at impact.com, overseeing a portfolio of global brands and a team of Directors and CSMs. Responsible for retention strategy, commercial renewal frameworks, and executive sponsorship for top-tier accounts. Known for building high-trust teams, driving cross-functional initiatives, and leveraging AI to modernize how the team engages with clients at scale.
Education
UCSB
Bachelor of Arts (B.A.)
Skills
- Social Networking
- Social Media Marketing
- Html
- Adobe Creative Suite
- Ibm Cognos
- Jira
- Accounting
- Salesforce Training
- Online Advertising
- Microsoft Office
- Digital Marketing
- Online Marketing
- Social Media
- Management
- Affiliate Marketing
- Email Marketing
- Quickbooks
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