Ross Whitaker
Technology Specialist - Major Incident and Problem @Morrisons
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WORK HISTORY
Technology Specialist - Major Incident and Problem @Morrisons
Technology Specialist focused on Major Incident and Problem Management within a fast-paced retail environment at Morrisons.Responsible for leading the coordination and resolution of high-impact incidents, ensuring minimal disruption to business operations. Act as a central point of communication between technical teams, stakeholders, and third-party suppliers, driving swift restoration of services.Proactively identify root causes of recurring issues through structured problem management, implementing long-term fixes to improve system stability and performance. Work closely with change and technology teams to reduce incident volumes and enhance overall service reliability.Experienced in prioritising critical incidents, managing stakeholder expectations under pressure, and delivering clear, concise updates throughout incident lifecycles.
EDUCATION
Ossett academy & Sixth Form College
BTEC Level 3 Diploma, ICT (Extended)
Ossett Academy & Sixth Form College
GCSE
The University of Huddersfield
Bachelor of Science - BSc, Computer Science
ABOUT ROSS WHITAKER
Technology analyst - Supply Chain Services, Morrison’s head office | Computer Science graduate.Currently at Morrisons I leverage my computer science background to drive innovate and find creative solutions to complex technical issues. In addition my 8 years of retail experience allows me to bring a unique perspective to my work. My self motivation has also led me to create and successfully manage three companies, further honing my entrepreneurial mindset and adaptability.Problem solving | Leadership | Time management | Responsibility | Communication | Analytical thinking |Creativity
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