Ross Short

About Ross Short

Highly experienced and results-driven IT professional with 20+ years of expertise in managing complex IT transformations, including 8+ years ERP transformations and IT leadership. Credited with transforming cross-functional teams to realize full potential and known for ability to break through barriers and course-correct direction to turn struggling initiatives into operational successes. Proven success in IT modernization, project management, product ownership, scheduling, estimating, negotiations, planning, budget development, and strategic planning.

Experience

1. Senior Product Manager

   Centene Corporation

   Nov 2024 — Present · Kansas City, MO, US

   Synthesize the voice of the business with the voice of the customer: serve as the primary advocate for customers of products, combining data about their digital needs with business goals and objectives to create a cohesive and optimal vision and roadmap for delivery teams.• Objective Development: Develop product and experience-level digital objectives and key results (OKRs), measurement, and reporting.• KPI Tracking and Analysis: Oversee the tracking and analysis of KPIs based on OKRs to extract actionable insights and guide product improvements. Develop learning agendas that articulate key business questions about the product and your customers, which can be answered through data and metrics.• Service Blueprint: Collaborate with the Experience Product Lead and Strategy team to produce key deliverables that articulate the impact and value of the experience, such as Service Blueprints that illustrate comprehensive customer journeys across various touchpoints.• Discovery: Facilitate experience and technical discovery sessions for products, including co-creation workshops, and prototyping, with support from business partners and delivery teams. Ensure that products deliver an omnichannel approach in supporting user goals.• Scope and Roadmap Management: Collaborate with the Experience Product Lead(s) to refine product scope and roadmap, optimizing the roadmap to deliver on OKRs and business commitments, including tradeoffs and prioritization decisions within their product(s).

Education

• University of Missouri-Columbia

  Bachelor of Arts (BA), Geography

  1991 — 1995

Skills

• Gps
• Microsoft Sql Server
• Arcview
• Agile Project Management
• Silverlight
• Requirements Analysis
• Geoprocessing
• Gis Application
• Arcmap
• Gis
• Data Mapping
• Arcsde
• Web Mapping
• Access
• Data Conversion
• Process Improvement
• Esri
• Program Management
• Application Architecture
• Gis Systems
• Spatial Databases
• Cartography
• Geographic Information Systems (Gis)
• Databases
• .net
• Application Lifecycle Management
• Requirements Gathering
• Relational Databases
• Arcgis Server
• Arccatalog
• Leadership
• Web Applications
• Internet Information Services (Iis)
• Arcgis
• Strategic Planning
• Systems Analysis
• Business Process Improvement
• Business Intelligence
• Spatial Analysis
• Iis