Ross Goldstein

About Ross Goldstein

As an innovative data-driven problem solver, I champion change and develop talent in high-growth, industry-leading organizations. My passion is to galvanize action by creating and carrying culture. Through my leadership, I empower teams to invest in bold ideas while encouraging accountability.Most recently as Director of Operations and Business Development at Starbucks, I married inspirational leadership with a long track record of exceeding KPI\'s across various functions with large geographically dispersed teams. Through collaboration with internal and external C-suite teams, I led the transition of several large markets from company-operated to licensed and opened several new countries and channels, expanding our brand reach and impact.Currently, as a Business Development Manager at Amazon, as part of NA-Hub team. I am growing our network of Amazon Hub Lockers and Counters, across Canada and within the NA Restaurant vertical. working with our host partners delivering the latest convenience for their customers and driving foot traffic to their properties.Areas of Expertise: Strategic Partnerships | Business Development | Operations | Customer Experience | International Expansion | Brand Development | Contract Management | Licensing | Store Development | Remote Leadership | Communication | Presentation | Data Analysis | Decision Making | Strategy

Experience

1. Sr Business Development Manager

   Amazon

   Apr 2021 — Present

   Building and expanding our most strategic relationships through increasing sales, unlocking scale and value.•Solving complex delivery experience issues by expanding 1P, 3P solutions in urban, rural, and remote while driving value for our partners. •Innovate and partner with other internal organizations to continuously improve customer experience and profitability. •Responsible for the executive engagement at all levels of business as well as acquiring similar new partnerships across all verticals and Canada marketplace •Building strong relationships with internal Amazon partners through clear articulation of the business value proposition, looking for opportunities to surprise and delight our clients and end customers.

Education

• Isenberg School of Management, UMass Amherst

  BS, Business

  1991 — 1995

Skills

• Sales
• Event Management
• Inventory Management
• Restaurants
• Strategic Planning
• Profit
• P&L Management
• Retail
• Management
• Team Building
• Forecasting
• Business Development
• P&L
• Food
• Multi Unit
• Customer Satisfaction
• New Business Development
• Customer Service