Ross Dearden
Store Manager @BOGNER
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WORK HISTORY
Store Manager @BOGNER
Sunset Blvd Hollywood, CA, US
Luxury sport retail salesDevelop and implement strategies to increase customer loyalty and satisfactionMonitor and analyze sales performance to identify areas of improvementDevelop and maintain relationships with key customersCreate and manage promotional campaigns to increase salesManage inventory and ensure product availabilityDevelop and implement pricing strategies to maximize profitsMonitor and analyze customer feedback to identify areas of improvementDevelop and implement customer service policies and proceduresMonitor and manage staff performance to ensure customer satisfactionDevelop and manage budgets for the luxury retail storeDevelop and implement strategies to increase store traffic and salesDevelop and manage relationships with vendors and suppliers
EDUCATION
Leeds Beckett University
Bachelor's degree
ABOUT ROSS DEARDEN
Englishman in LA | Customer-Centric Management Professional | Passionate Leader Hello LinkedIn world, I\'m an experienced management professional with a customer-first mindset, based in Los Angeles. Three years as a U.S. Green Card holder, employed in management in LA. Originally from the UK, I’ve spent over 12 years leading teams across diverse industries, including retail, rental, and sports tourism. My journey has taken me across 38 countries, working and managing in the UK, Australia, NZ, Canada, France, Japan, South Korea, and the USA—an experience that has shaped me into a resilient, adaptable leader. What Drives Me: I believe in fostering passion within the workplace, both as an employee and a leader. My approach is built on: Customer-Centric Solutions – Matching customer needs with tailored solutions to maximize satisfaction and increase CLV.(Averaging an NPS over 70.) Building Trust & Loyalty – Strengthening relationships through exceptional follow-up, driving repeat and referral business. Leadership & Team Development – Empowering teams to elevate service standards, increasing engagement through effective feedback and support. Operational Efficiency – Designing SOPs that reduce expenses, enhance satisfaction, and boost staff retention. Training & Growth – Implementing dynamic training strategies, from eLearning to hands-on coaching, to drive performance and revenue per FTE. Problem-Solving & Complaint Resolution – Turning challenges into opportunities to improve customer experience and brand reputation. A Bit More About Me: I hold a 4-year honors degree with qualifications in Business and Adult Education. Beyond work, I’m passionate about restoring classic cars (attention to detail is key!) and an active sports enthusiast with expertise in ski touring, cycling, mountain biking, soccer, and rugby. I\'m always open to connecting with like-minded professionals—let’s talk about leadership, customer experience, and operational excellence!
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