Ross Crawford

Director of Information Technology @CVS Health

Providence, RI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Director of Information Technology @CVS Health

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RI, US

Chief of Staff for the Colleague Technology Services department with colleagues. Areas of focus include Helpdesk, Desktop Support, Executive Support, A/V, O365, Digital Workplace, Engineering, VDI & Citrix. · Manage production support, operations and project budgets to meet targets and ensure all activities are completed on time· Manage a technical team to deliver an excellent end-user experience while meeting corporation’s objectives· Be the voice of our colleagues to ensure solutions work appropriately and shape product roadmaps• Manage a team responsible for all PC hardware and software.• Manage a team responsible for all project and program delivery related to Colleague Technology Services

EDUCATION

2006 — 2010

University of Rhode Island

Bachelor's degree, Business/Managerial Economics

N/A

Rhode Island College

Business Administration and Management, General

SKILLS

PhotoshopCritical ThinkingProcess ImprovementWindowsIncident ManagementSoftware TroubleshootingVpnPowerpointMicrosoft ExcelEmployee TrainingPublic SpeakingCustomer ServiceCustomer SupportOutlookMicrosoft OfficeEnglishMicrosoft WordComputer RepairSupervisory SkillsComputer Hardware TroubleshootingTeachingIT RecruitmentActive DirectoryPresenterItil V3 Foundations CertifiedTeamworkPeer TutoringResearchPresentationsTroubleshootingIT ManagementInformation Technology

ABOUT ROSS CRAWFORD

Chief of staff for the colleague technology organization with colleagues. A solution-oriented team player with strong Information Technology and managerial experience. I enjoy challenges that require creativity, organization, and multi-tasking skills to solve problems. Excellent communication skills both verbal and written. Ability to prioritize work based on time constraints while maintaining efficiency and quality of work. Quickly acclimates to new environments as needed in order to meet requirements. Multiple years experience leading small and large teams.

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Ross Crawford — Director of Information Technology at CVS Health in Providence, RI, US | Unifers