Ross Cartledge
Service Architect @DXC Technology
Signup · Get unlimited contacts
WORK HISTORY
Service Architect @DXC Technology
GB
Lead Service Architect across major enterprise accounts including MOD, BAE Systems, and Network Rail• Design and implement end-to-end service models and support frameworks • Act as the single point of contact for all service-related queries across projects • Develop service design documentation, process models, and operational procedures • Support pre-sales activities by translating requirements into service management solutions for bid submissions • Ensure alignment between delivery teams, operational support, and customer expectations
EDUCATION
Northumbria University
Bachelor of Science (BSc), Computing for Business
SKILLS
ABOUT ROSS CARTLEDGE
Senior IT Service Management professional with over 15 years’ experience delivering service architecture, service delivery, and operational governance across complex enterprise environments.Currently operating as a Service Architect at DXC, leading the design and implementation of scalable service models across major accounts including MOD, BAE Systems, and Network Rail. Proven ability to translate business requirements into robust service designs, ensuring alignment between delivery, operations, and commercial objectives.Extensive experience across the full ITIL service lifecycle, including service design, service transition, service acceptance, and ongoing service improvement. Strong track record of building operationally ready services, developing service catalogues, and embedding governance frameworks to support high-performing delivery organisations.Previously a Senior Service Delivery Architect at Fujitsu, where I led multi-year engagements and acted as the primary service lead across major client accounts, owning service design, stakeholder engagement, and operational readiness.Known for:• Leading complex service design and transition activities• Acting as a trusted point of contact for senior stakeholders• Driving continuous improvement and service optimisation• Bridging the gap between project delivery and live service operationsCertifications: ITIL Foundation (v3), Microsoft Certified Professional
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.