Ross Byrne
Uk Ie Team Manager, Client Optimization @Indeed
Signup · Get unlimited contacts
WORK HISTORY
Uk Ie Team Manager, Client Optimization @Indeed
Dublin, IE
Support operations and oversee 10 Optimisation Specialists. Manage the team to perform within deadlines and goals while also meeting all KPI requirements and sustaining high client satisfaction-Hire, lead, and grow teams dedicated to delivering quality to our clients and internal partners, Team Leads and Client Success Specialists-Work closely with internal management counterparts across all EMEA teams to foster team collaboration and inspire innovation among internal teams-Partner with Sales Directors to ensure team collaboration on shared accounts and common goals-Provide coaching, mentoring, career pathing, and constructive feedback to the Client Response teams, fostering internal mobility-Contribute to developing team workflow processes and provide training, coaching, and performance reviews-Provide coaching, mentoring, career pathing, and constructive feedback to my team-Conduct regular 1:1 meetings with the team and create individual development plans-Monitor workflow of the team to ensure SLAs are met while highlighting process inefficiencies and opportunities for improvement-Product and technical expert internally and externally-Acts as an escalation point for resolving difficult client, sales, and/or technical and product issues-Promote a fun environment while hitting team level KPIs-Develop and implement new ideas that will achieve team and company-wide goals-Monitor client interactions and provide consistent, actionable feedback on both soft skills and working product knowledge.
EDUCATION
New Media Technology College
Film Production , Cinematography and Film/Video Production
The Insurance Institute
C.I.P, Insurance
Technological University Dublin
Business Management, Business Management
ABOUT ROSS BYRNE
I have over 15 years of experience working across both Insurance and Tech. Currently, I work as a manager of a client success team at Indeed, where I lead a cross-functional team, providing a best in class service to our clients. If you catch me outside of work, I\'m a big golfer, film enthusiast and music lover.Competencies: Loyalty, Judgement, Presenting, Interviewing, Networking, Vision, Communication skills, Group-oriented leadership, Client centric,Customer Service, client Success, Motivating, Coaching, People-driven management and Leadership.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.