Ross Betts
Business Change & Product Owner @Thames Water
Signup · Get unlimited contacts
WORK HISTORY
Business Change & Product Owner @Thames Water
Working for the UK\'s largest water company, I am responsible for identifying opportunity and driving value from our systems, processes, resources and assets, including the strategy and the prioritisation of the change roadmap across a 3.6m account base, with a £1.6bn customer cashflow. Financial customer care aims to achieve fair & consistent customer outcomes whilst safeguarding Thames from preventable loss, my role is key to ensuring we have clear and efficient collections process and the right tools in place to help customers who are struggling to pay and support our forbearance strategy. I work directly with the heads of department within financial customer care, building close relationships to understand their needs, strategy and vision and translating these into tangible outcomes that can be delivered through our systems and processes. Key Accountabilities: • Work with the stakeholders to set the vision and strategy, describing real world business goals and explaining how to achieve them. • Act as a material influencer into design from best practice knowledge and subject matter expertise. • Align business stakeholders’ expectations and the team’s efforts by agreeing a clear roadmap. • Listen to end users and interpret what they say. • Ensure outcomes meet the business needs. • Demonstrate progress by measuring the business value created by the team.
EDUCATION
Swindon College
GNVQ, Information Technology
SKILLS
ABOUT ROSS BETTS
I have spent the last 7 years working in Collections sector of the water industry. I…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.