Ross

About Ross

I’m a seasoned multi-unit operations leader with over 30 years of experience transforming retail operations into high-performing, profitable businesses. Throughout my career, I’ve had the privilege of leading large teams and markets, overseeing revenues exceeding $1 Billion, and turning underperforming stores into thriving operations.What drives me is building people as much as processes. I specialize in recruiting, mentoring, and developing top talent, implementing succession planning, and fostering inclusive, high-engagement cultures that retain and elevate employees. Whether coaching emerging leaders, training newly promoted managers, or spearheading diversity initiatives, I aim to empower teams to achieve their best.I thrive on solving complex operational challenges through data-driven insights, optimizing performance, enhancing customer experience, and ensuring safety and compliance. Along the way, I’ve been recognized for delivering measurable business results, implementing strategic initiatives, and cultivating teams that consistently exceed expectations.Highlights of my journey:• Directed operations for 130+ stores generating $260M+ in revenue, consistently driving profitability and operational excellence.• Trained and developed future leaders, accelerating career progression and strengthening succession pipelines.• Implemented diversity and inclusion programs that created more inclusive, cohesive, and engaged workplaces.• Spearheaded process improvements, loss prevention strategies, and customer service initiatives that enhanced efficiency and growth.• Recognized with multiple awards including Presidential Award for top-performing District Manager, Market Manager of the Year, and Health & Wellness Director of the Year.I’m passionate about creating environments where employees thrive, customers feel valued, and businesses succeed. I combine operational expertise, strategic thinking, and people-first leadership to deliver sustainable growth in fast-paced retail environments.

Experience

1. District Manager

   Love's Travel Stops

   Oct 2021 — Present · Mesa, AZ, US

   I lead multiple locations with a focus on creating exceptional customer experiences while supporting and developing my teams. I thrive on finding solutions quickly, holding myself and my team accountable, and fostering a culture of safety, compliance, and growth. Partnering closely with my Divisional Director, I manage recruiting, training, and coaching, ensuring our employees have the tools and guidance they need to succeed.• I champion diversity and inclusion as a Divisional Trainer, helping build a more welcoming workplace.• I take pride in developing future leaders, training newly promoted district managers, and seeing them thrive.• I’ve helped drive record talent growth through both internal promotions and new hires.• As an Emerging Leader graduate, I’ve embraced challenges beyond my current role, delivering results two levels up.

Education

• Elgin Community College

  Associate of Arts - AA, Business Administration and Management, General

• Elgin Community College

  Associate of Arts - AA, Business Management