Rosina Lambright
Sr. Strategic CS Leader | Identity and Access Management | Secure, Scalable Systems | Cross-Functional Partner
- Role
- Senior Customer Success Manager, Strategic at Okta
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Rosina Lambright
I’m a Senior Customer Success Leader with a passion for building human-centered systems that drive scalable growth, secure customer loyalty, and align narrative with execution.From managing $6.5M+ in ARR at Okta to mentoring new hires, leading rebrands for 700+ person orgs, and co-designing early-in-career enablement programs—I’ve consistently been trusted to own high-stakes relationships and build frameworks that last.My specialty? Translating customer insight into action. I thrive at the intersection of operational design, cross-functional collaboration, and value storytelling. Whether I’m partnering with Sales, Product, or Renewals, I’m focused on long-term impact—not just short-term results.I’ve led initiatives across cybersecurity-aligned orgs, AI product testing, customer alert standardization, and internal culture building. I’m energized by work that’s complex, relational, and rooted in transformation.My next move? A leadership role that blends strategic ops, cyber-conscious customer programs, and scalable impact. Director level and beyond. Bonus points if there’s complexity to solve and a mission to rally around.
Experience
Senior Customer Success Manager, Strategic
Jun 2025 — Present · Atlanta, GA, US
Recognized as: • AMER region CSM Top Performer Q3 2024 • CSM of the Quarter Q3 2024 Promoted for exceptional performance and leadership potential; advanced from Associate to Strategic CSM in less than 18 months Drove success strategy across $6.5M+ in ARR, securing multi-year renewals, and leading expansion efforts that generated $1M+ in net growth Awarded Top Performer (AMER) and CSM of the Quarter for surpassing KPIs and leading strategic initiatives Partnered in launch of the Early-in-Career Enablement Program, mentoring new hires and producing scalable training infrastructure Spearheaded a 350+ person org’s strategic rebrand and ops realignment, optimizing systems for cross-functional performance Forged executive-level relationships with clients and internal stakeholders to align outcomes with cybersecurity and business priorities Collaborated across Sales, Product, and Renewals teams to improve customer lifecycle, influence product, and de-risk retention
Education
Georgia State University College of Arts & Sciences
Biology/Biological Sciences, General
2014
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