Rosie H.
Director, Global Digital Support
- Role
- Director, Digital Support at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rosie H.
ASP Winner: Dell Support 2024*TSIA Winner: 2023, Dell Support/Service*2 Products Applied for Patent (Dell)*SaaS Engineer, Programme & Project Lead, SDLC, agile SCRUM*Data Analytics, Data Science*Digital Transformation, Migrations, SaaS architecture, dev*Product Ideation, Development, Requirements building, TQA/Stage dev & testing, Launch, Optimisation *Forecasting, NPV *Social Media Channel Development (Service & Support)*Advanced gamification development*SEO implementation & optimisation
Experience
Director, Digital Support
Apr 2018 — Present
Strategy & Architecture: SaaS dev & integration, migrations, NLP, LLMs/ GenAI, Threat Prevention, SEO, Analytics, Functionality, Feature Dev, Gamification, VA/Live agent, Personalisation/KYC, Customer contact optimisation, channel hop journey & optimisation, Contact deflection. Develop requirements for releases, manage roadmaps across vendors and internal resources alike
Education
Università degli Studi di Napoli Federico II
International Economics
1997 — 1999
Università degli Studi di Napoli Federico II
JD, Maritime Law
1997 — 1999
Skills
- Conversion Optimization
- Latin America
- Google Adwords
- International Relations
- Strategic Planning
- Digital Strategy
- Strategy
- E-Commerce
- Project Management
- Product Management
- Sem
- Emerging Markets
- Leadership
- Multi-Channel Marketing
- Market Research
- Social Media
- Web Analytics
- Strategic Thinking
- Pay Per Click (Ppc)
- Market Planning
- Mobile Marketing
- Marketing Management
- Market Analysis
- Online Marketing
- Lead Generation
- Program Management
- Management Consulting
- Competitive Analysis
- Start-Ups
- Business Development
- Digital Marketing
- Audit
- Marketing Communications
- Google Analytics
- Marketing
- Analytics
- Business Strategy
- Web Development
- Social Media Marketing
- SEO
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