Rosie Frei
Customer Success Manager @PwC UK
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WORK HISTORY
Customer Success Manager @PwC UK
As a Customer Success Manager, I empower PwC people and their prioirty clients to become active, successful users of our Technology-enabled event spaces by combining a client-centric approach with a deep focus on people and relationships. Leveraging cutting-edge technology and emerging tools to generate the best possible outcomes. I build close, long-term partnerships, ensuring evolving needs are met. Fostering trust, collaboration, and continuous growth.
EDUCATION
East Sussex College
BTEC Extended Diploma in Hospitality and Catering (Level 3)
Southwark College
NVQ Diploma, Advanced Level Apprenticeship in Hospitality Supervision and Leadership (Level 3)
East Sussex, Heathfield Community College
AS Levels, Business studies, ICT, Graphics, Travel and Tourism
ABOUT ROSIE FREI
With over ten years of events experience, currently working as an Experience Manager at PwC UK, leveraging expertise in customer experience innovation and agile methodologies to enhance client-centric solutions. Previous experience as an Experience Designer at PwC UK honed skills in client relationship management and cross-functional collaboration. Valued for a strong background in hospitality and service management, commitment to delivering impactful experiences, and ability to align with organizational goals to meet customer needs effectively. Dedicated to fostering collaboration and driving meaningful solutions that resonate with diverse stakeholders.
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