Rosie Cullins

About Rosie Cullins

With over 20 years of experience in operations and project management, I specialize in leading payment operations to enhance efficiency, compliance, and customer satisfaction. As the Director of Payment Operations at One Inc, I focus on designing scalable payment processes, fostering stakeholder engagement, and driving strategic initiatives that align with the company\'s goals. Committed to continuous improvement, I aim to deliver impactful solutions that enable organizations to thrive in fast-paced, regulated environments. At One Inc, I lead cross-functional teams to optimize workflows, streamline onboarding processes, and implement system upgrades, ensuring seamless transitions and operational excellence. With a strong foundation in payment strategies and change management, I have contributed to fostering organizational growth while mitigating risks and maintaining compliance. My work is underpinned by a dedication to innovation and collaboration, empowering teams to achieve success.

Experience

1. Director of Payment Operations

   One Inc

   Dec 2021 — Present · US

   Dynamic and results-driven Director of Payment Operations with extensive experience leading onboarding initiatives and driving organizational change. Proven ability to design and implement scalable payment processes that enhance operational efficiency, compliance, and customer experience. Skilled in managing cross-functional teams, optimizing workflows, and aligning payment strategies with business objectives. Adept at fostering stakeholder engagement, mitigating risk, and delivering seamless transitions during system upgrades and process transformations. Recognized for strategic leadership, process innovation, and a commitment to continuous improvement in fast-paced, regulated environments.Merchant Integration & Client Onboarding – Expertise in guiding clients and merchants through onboarding and technical integration for seamless go live.Cross-Functional Collaboration – Proven ability to partner with Engineering, Product, Risk, and Business teams to solve complex problems and streamline processes.Technical Fluency – Strong understanding of APIs, databases, and system integrations; adept at translating technical concepts for business stakeholders.Relationship Management – Skilled communicator with executive presence; able to build trust and influence across internal teams and external clients.Process Improvement & Product Influence – Experienced in driving product direction and operational enhancements without disrupting organizational culture.Leadership & Mentorship – Natural ability to lead, coach, and elevate team performance in dynamic, fast-paced environments.

Education

• University of Phoenix

  Bachelor of Science

• Lamar University

  Master of Business Administration, Organizational Leadership