Roshni Singh
Customer Support Executive at Toolsvilla.com
- Role
- Customer Support Executive at Toolsvilla.com
- Location
- Durgapur, WB, IN
- LinkedIn followers
- 500 followers
About Roshni Singh
With three years of experience in customer support, I have a strong skill set in communication, problem-solving, and customer service. I have always focused on building strong relationships with customers to ensure they get the most out of the company\'s products or services. In my most recent role as an Executive - Customer Support at AmberStudent, I successfully promoted high customer satisfaction by offering knowledgeable and friendly service. I was a part of the \'Buddy Training\' team at AmberStudent where I was responsible for training new interns. I also managed customer accounts using CRM software tools and provided timely resolutions to inquiries via live chat. My experience in handling diverse customer issues has honed my problem-solving abilities and communication skills. Previously, at Teleperformance and Tech Mahindra, I developed strong technical support skills, offering assistance through phone, email, and chat. Also, I have proficiency in using tools like Zendesk, Intercom, slack and smart assist.
Experience
Customer Support Executive
Feb 2026 — Present · Durgapur, IN
Education
Kendriya Vidyalaya
Higher Secondary, Humanities
2015 — 2017
KAZI NAZRUL UNIVERSITY, ASANSOL
Bachelor of Arts - B.A. Hons, English Language and Literature/Letters
2017 — 2020
Durgapur Ispat Vidyalaya
Secondary
Indira Gandhi National Open University
Master of Arts - MA, Master of Arts in English
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