Roshni M J

Senior Director Human Resources @Netenrich

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Senior Director Human Resources @Netenrich

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Hyderabad, IN

EDUCATION

N/A

HR - ICFAI

Masters, Business Administration

N/A

ICFAI

Master of Business Administration (MBA), HR

2006 — 2009

ICFAI

MBA, MBA

SKILLS

Change ManagementBpoCustomer ServicePerformance AppraisalPerformance ManagementOnboardingPersonnel ManagementEmployee RelationsTeam ManagementMisEmployee EngagementManagementVendor ManagementService DeliveryPeoplesoftTalent ManagementHuman ResourcesHrisHR PoliciesScreeningHR ConsultingSourcingCustomer SupportTrainingTransition ManagementStrategyLeadership

ABOUT ROSHNI M J

Human Resource professional withexperience in various segments of Human Resources and Human Resources Operations. o Human Resources – Experience in recruitment, employee engagement, policy and procedural (framing/reviews/improvements), employee grievance/ dispute handling, performance appraisals, HR Audit, Designing and delivering Training and development programs etc. o Human Resource operations – Transition of HR specific processes for UK (LOA/MSS) and US (Garnishment / HR Transactions) regions, Creating and maintaining compliance documents like SOP, SIPOC, CAPA etc, handling escalations, costing of the project/ process, reviewing the SLA and productivity, analysis on staffing process for the EMEA region.Freelance Experience : o Trainer - A freelance trainer for various soft skill, customer centric and presentation skills training programs designed and developed for Individual and managerial skills. In addition also facilitated and designed various training programs on team building skills.o Lecturer - Currently a visiting Faculty at Manipal University for the Executive MBA batch on various MBA and HR specialization subjects like Manpower planning and Re-souring, Operations research and management, Marketing Management, Management practice and Organization behavior, Human Resource management.o HR Consultant - An external HR consultant for small scale companies, helping them implement HR policies and resolve process anomalies.Specialties: change management, customer relations, customer support, database administration, documentation, drafting, focus, hewlett packard, hiring, html, human resources, innovative, java, leadership, management, microsoft office, mis, organizational skills, payroll processing, peoplesoft, performance analysis, presentation skills, process engineering, quality, sla, staffing, strategic, supervisory skills, tax planning, translation, workflow analysis,

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