Roshni Gulechha
Senior Data Analyst @Tata Consultancy Services
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WORK HISTORY
Senior Data Analyst @Tata Consultancy Services
Kolkata, IN
Proficiently managing customer accounts while harnessing data-driven insights, for improved service delivery. Meticulously handling data entry, strategically planning training and standardization of operations. Crafting data-informed policies and procedures, and actively supporting business operations. Responding to customer inquiries and concerns, leveraging data analysis to enhance product and service offerings. Skillfully transferring assigned cases to different teams, optimizing efficiency as per case requirements.
EDUCATION
Teerthanker Mahaveer University, Moradabad
Master of Arts - MA, Journalism
Vidya Sagar University, Midnapore
Bachelor of Arts - BA
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