Roshni Gour

About Roshni Gour

Results-driven insurance operations professional with 2.5 years of experience and currently serving as an Assistant Team Leader (ATL), leading a team managing the complete insurance lifecycle.Brings hands-on expertise in overseeing daily operations, driving productivity, and ensuring high levels of accuracy and service quality. Proven ability to manage team performance, achieve SLAs and turnaround targets, and support team members through structured feedback, guidance, and training.Acts as a strong bridge between frontline teams and management, ensuring clear communication, timely reporting, and smooth resolution of operational challenges. Experienced in handling client escalations with professionalism and a solution-oriented approach.Recognized for improving processes, reducing errors, and fostering a positive, performance-driven team environment while delivering efficient, client-focused insurance services.

Experience

1. Assistant Team Lead

   FBSPL

   Jan 2026 — Present · Udaipur, IN

   Manages a team of 15–20 members handling the complete insurance process, ensuring smooth daily operations, timely task completion, and high-quality service.Acts as a bridge between team members and management by sharing updates, preparing reports, and resolving operational issues. Handles client escalations and ensures professional and timely communication.Responsible for monitoring team performance, meeting SLAs and turnaround times, providing feedback and guidance, managing attendance and shift schedules, and supporting training of new and existing team members.Focused on improving productivity, reducing errors, and delivering efficient, client-centric insurance services.

Education

• Bhupal Nobles University

  Master of Science - MSc, Inorganic Chemistry

• Mohanlal Sukhadia University

  Bachelor of Science - BSc, Science (PCM)