Roshitha P

Experience

1. Servicenow Developer Admin

   Thermo Fisher Scientific

   Dec 2022 — Present

   Design and configured the Incident, Problem and Change Management applications supporting ITIL and business providers.·Customized UI Appearance for Problem and ChangeManagementApplication which is simple, intuitive and easy to use.·Created, monitored, modified and published workflows with approvals.·Created reports, workflows, and data imports for Incident, Problem, Service Request and Change ServiceNow modules.·Worked on ServiceNow ITOM business development, project delivery / implementation, building ServiceNow ITOM practice & competency (Service Mapping, Discovery, CMDB, Event Management), and providing consultancy services to business regarding overall strategic business transformation leveraging ServiceNow.·Utilized JavaScripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.·Worked on Orchestration to automate the top and frequently used service requests.·Involved in introducing AngularJSPlugin into ServiceNow and widely used it in creating the front-end view of Portal.·Configured Service Level Agreements to define certain levels of service from both internal and external providers.·Create a single system of record for your public and private cloud infrastructures and the business services that use them.·Worked on ARIBA integration for Hardware Asset Management with service requests.·Good experience with integrating ARIBA Catalog with SAP SRM OCI calls.·Responsible to work directly with ARIBA technical support and BA team to ensure good execution of project plan and timely implementation.·Implemented ServiceNow Orchestration/Run book Automation in Service First to automate changes to Enterprise Servers, Active Directory and Outlook Exchange.·Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting datacenter and CMBD Discovery tool.