Roshith R
GM- Products, CVM, Segmentation and Analysis - Vi Business India
- Role
- Gm - Products Cvm Segmentation and Analysis at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Roshith R
Seasoned business leader with over 20 years of experience driving customer value, retention, and revenue growth across Retail, B2B, and Service domains. I specialize in developing and executing Customer Value Management (CVM) and lifecycle strategies that enhance customer experience, reduce churn, and deliver sustained business performance.Currently leading Pan-India CVM strategy, I oversee the end-to-end customer lifecycle — from acquisition to retention — with a focus on maximizing customer lifetime value through analytics, segmentation, and targeted interventions.My leadership philosophy is grounded in strategic insight, operational rigor, and team empowerment. Over the years, I have:Designed and implemented data-led retention and revenue enhancement programs that significantly improved key KPIs (CPC, COPC, churn, and bad debt)Delivered nationally benchmarked performance outcomes through process excellence and proactive governanceSpearheaded cross-functional initiatives to strengthen customer loyalty and streamline cost efficiencyProvided strategic business intelligence through deep analysis, RCA, and executive-level reporting to shape organizational decisionsRecognized for my ability to balance strategy with execution, I’m passionate about transforming insights into impactful actions that drive both customer advocacy and commercial success. My goal is to continuously evolve customer lifecycle strategies that create measurable value — for both the organization and its customers.
Experience
Gm - Products Cvm Segmentation and Analysis
Apr 2024 — Present · Mumbai, IN
Education
IITM
MBA, Telecom Management
2009 — 2011
Govt Arts Collage
Bsc, Science
2000 — 2003
St Josephs Higher sec School
Science
Skills
- Service Delivery
- Business Analysis
- Customer Experience
- Vendor Management
- Service-Level Agreements (Sla)
- Business Process Outsourcing (Bpo)
- Management
- Transition Management
- Sla
- Performance Management
- Crm
- Team Management
- Customer Relationship Management (Crm)
- Operations Management
- Sales
- Bpo
- Retail
- Outsourcing
- Leadership
- Call Centers
- Business Development
- Management Information Systems (Mis)
- Mis
- Employee Engagement
- Telecommunications
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