Roshawn K.
Lead User Experience Researcher @Fiserv
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WORK HISTORY
Lead User Experience Researcher @Fiserv
Berkeley Heights, NJ, US
Led and oversaw end-to-end UX research across 10+ concurrent initiatives, partnering with cross-functional teams to influence product strategy, design decisions, and user engagement outcomes.• Served as primary research lead for both core and extended teams, including high-priority external partnerships, driving scalable insights under tight deadlines.• Contributed to team-wide enablement by mentoring designers and researchers, centralizing self-service research practices, and optimizing cross-org collaboration.• Promoted from UX Researcher to Lead UX Researcher in recognition of increased scope, autonomy, and organizational impact.• Owned operational management of design tools, including Figma (25+ daily license/admin requests) and UserTesting, ensuring tool accessibility, onboarding, and workspace governance across multiple teams.
EDUCATION
Florida International University
Master's degree, Organizational Science
Nova Southeastern University
Bachelor's degree, Psychology
Florida Atlantic University
Master's degree, Experimental Psychology (Specialty in Cognition)
ABOUT ROSHAWN K.
Hi! I’m Roshawn, a Lead UX Researcher with over 4 years of experience in the Fintech space. I specialize in usability, surveys and user interviews, and I’m passionate about actualizing as much of the perfect user experience as possible.Throughout my career, I’ve had the opportunity to work on improving a variety of products such as banking UI, hosted payment pages, loyalty programs, accounting tools, AI chatbots, design systems, and more. I thrive in environments that challenge me to innovate and push boundaries.Currently, I’m looking to continue solidifying my career in the UX field, and I’m eager to connect with like-minded professionals. Feel free to reach out if you\'re interested in chatting about anything I\'ve mentioned including topics related to AI, cloud computing, organizational development, and horror movies:)
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