Roshankumar Swain
Business Analyst @Cns - Community Network Services
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WORK HISTORY
Business Analyst @Cns - Community Network Services
Co-designed a tiered pricing matrix across six booking windows that rewarded hauliers for booking container slots earlier, cutting peak-hour congestion and growing terminal revenue by 40% from £250K to £350K.• Reverse-engineered the end-to-end message flow across 8-9 message types that had never been formally documented, providing the team a clear system blueprint that unblocked the entire migration planning process.• Designed and built a dynamic Power BI dashboard analysing millions of messages across 8-9 message types, uncovering peak traffic volumes and timings that enabled the infrastructure team to right-size server capacity for the migration.• Collaborated with HMRC to ensure regulatory compliance across key system integrations, translating complex government requirements into clearly defined functional specifications that were accepted without rework.• Produced BRDs, FRDs and user stories for complex multi-stakeholder projects, achieving sign-off in as little as four days across technical and business audiences in the UK, EU, Dubai and India.• Managed senior stakeholder relationships independently across the UK, EU, Dubai and India, adapting communication style across cultural and technical boundaries to build consensus and keep complex deliveries on track.• Identified a system deadlock issue causing write operations to queue and fail under heavy load, then led a full system-wide analysis to uncover all instances — enabling the DBA team to resolve them through query optimisation and improving overall system stability.• Streamlined the BAU ticket process by introducing a structured triage and prioritisation framework, reducing turnaround time and improving service quality across the team.• Delivered knowledge-sharing sessions across development, QA, operations and helpdesk teams on system processes and new releases, improving cross-functional understanding and reducing post-release issues.
EDUCATION
Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai
Bachelor of Engineering (BE), Computer Engineering
University of Southampton Business School
Master of Business Administration - MBA, Business Administration and Management, General
Shivajirao S Jondhale College of Polytechnic Ambernath(west)
Diploma, Computer Technology
ABOUT ROSHANKUMAR SWAIN
Business Analyst with 9+ years of experience delivering digital transformation and operational improvements across logistics, insurance, and e-commerce. Skilled in requirement gathering, BRD and FRD documentation, stakeholder management, and process automation. Experienced in leading multiple concurrent projects, coordinating global teams across the UK, EU, Dubai, and India, and driving data-driven solutions that enhance efficiency, compliance, and customer satisfaction.
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